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FAQ
📦 My Order
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How can I cancel my order?Whether you need to contact us depends on if you successfully completed the payment for the order. If you haven't, you can cancel the order in your Order History, or reach out to us via our website chat or message us directly on WhatsApp at +31 202157884 or at hello@human-pro.com
We are available Monday to Friday from 8 am to 5 pm. If the payment has been made, contact us right away to resolve the issue before your order progresses. -
The address I provided for the order is incorrect. Can this still be changed?Whether we can update your delivery address post-order depends on the current stage of your order in our warehouse process. If your order is 'On Hold,' please email us at hello@human-pro.com or message us on WhatsApp at +31 202157884 with the order details and the updated address.
If your order is 'Processing,' contact us right away so we can update the address before it's ready for pickup by our shipping partner.
Our support hours are Monday to Friday, 8 am to 5 pm. Please keep in mind that we can't modify delivery details once the parcel is prepared for shipment.
🚚 Shipping
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How can I track my order?You will get an email with a tracking code included when the order has been shipped from our warehouse. If you do not find this email, make sure to check the spam folder.
Additionally, you can also check the status of your order inside Your Account.
On hold: The order has been created, but not processed yet.
Processing: The order has been processed. You will receive a confirmation email now.
Completed: The order has been shipped. You will receive a tracking link email now.
Make sure to check the spam folder too, our emails sometimes end up there. -
Why does the shipping price and carrier change when I select the country?When you proceed to the checkout page, the initially displayed shipping price represents the standard option for deliveries within the Netherlands.
However, our shipping prices and carriers vary based on the destination country.
Hence, it's common for the shipping price and available carriers to adjust accordingly depending on the selected shipping destination.